Exasoft was appointed to provide calculations for a CCA loans programme and to work on a rectification involving several mortgage books.

The rectification was based around the return of arrears and associated fees for over 70,000 accounts split over two mortgage systems.

For one of the mortgage books (multiple brands and calculation methods) we built a database to accommodate the source data, taking daily feeds from the source system to update the transactions on accounts.

For the second mortgage book, we took a one-off feed and processed the remediation in one mailing. Our work involved on and offsite collaboration with multiple departments within the banking organisation.

The mortgage books contained both open and closed accounts and we took additional feeds from tracing to update addresses for close mortgage accounts.

Our solution involved cohort selection, calculating results, letter and cheque production / reissuing and the various QA steps as needed to complete the end-to-end process.

As with all of our rectifications the amount of rework was minimal having spent the time initially to ensure the calculations were very close to the clients main systems.